Technical Knowledge

Understanding Operating Systems

A technology coordinator in a Pinellas County school is required to have considerable working knowledge of computer operating systems used in the school (e.g. MS DOS, Mac OS and Windows). To acquire that knowledge the technology coordinator must continue to grow professionally. He or she must attend ongoing training pertinent to curriculum and technology integration and network management. Attendance at district technology events, training meetings and technology conferences and seminars keeps the technology coordinator abreast of new developments in instructional technology,

Relationship Between Hardware, Software and Peripherals

A technology coordinator is responsible for installing, troubleshooting, and maintaining hardware, software and related peripherals. He or she must maintain hardware and arrange for its timely repair. Additionally, the technology coordinator configures local workstations as needed and maintains an inventory of hardware, software and peripherals. The technology coordinator has numerous resources to call upon within the Office of Instructional Technology (ITECH), including his or her Instructional User Support Analyst, his or her LAN team member, as well as ITECH's SupportWeb . In addition, online assistance is available for each piece of hardware, software and peripheral.

Understanding Troubleshooting Procedures

A technology coordinator is responsible for understanding troubleshooting procedures for hardware and software. Commercial troubleshooting software will allow the technology coordinator to diagnose and repair problems. In addition, the software can report problems that may require a technology call for warranty or county repair.

Apple's Guide to Troubleshooting

Troubleshooting Software

Norton Utilities for MacOS and Windows optimizes performance and solve problems easily for Macintosh and Windows machines. Norton Utilities has four parts Disk Doctor, Speed Disk, UnErase and Volume Recover. Disk Doctor finds and repairs disk problems with a click of a button. It can even be run from the bootable CD when a hard drive won't restart. Speed Disk optimizes the drive's performance, while UnErase and Volume Recover help restore files, lost volumes, and directory structures. Norton Utilities is an all-in-one solution for computer tune-ups and troubleshooting.

Tech Tool Pro for Macintosh is a disk repair utility that will recover lost data and checks up on the health of your peripherals. The straightforward interface helps you troubleshoot drives. MultiTester gives your computer a full checkup with a mouse-click. Navigation windows makes everything easy to find. Tech Tool Pro boosts overall performance of a Mac. Plus, disk optimization tools and anti-virus software keep the hard drive safe and secure.

DiskWarrior for Macintosh prevents disk damage with nonstop disk protection, recovers lost files and data, removes unseen directory errors, preventing minor directory errors from escalating into major problems, repairs damaged boot block, ensures the system folder is blessed to ensure that the computer will start from the repaired disk and checks System and Finder files for damage.

The Backup and Restore Process

A technology coordinator is responsible for developing and maintaining network procedures to ensure regular system backups on a timely basis.

Norton Ghost for Windows provides high-performance utilities for fast and safe system upgrading, backup, and recovery. The newest version works faster than ever, supports the Linux® EXT2 file system, writes disk images directly to many popular CDR/RW drives, clones quickly from PC to PC, and enables Windows 2000 and Windows Millennium Edition users to take advantage of its powerful tools. It is designed for technically proficient PC users. So whether a technology coordinator wants to back up their existing hard drive or clone it to a new one, they can trust Norton Ghost for fast, safe PC cloning.

Retrospect for MacOS and Windows is professional backup software for any personal computer, local network and server. It supports most storage devices including tape, compatible CD-R/RW, DVD-RAM, and removable disks and cartridges.

Disk Copy for MacOS is a utility application that will mount disk images on your desktop, make exact copies of floppy disks from a disk image, convert disk images from one format to another, create a disk image from a mounted volume or individual folder, segment a disk image into separate files, create self-mounting disk images, and create a new blank disk image. Download Disk Copy 6.3.3

Mirroring for Windows is duplicating data onto another computer at another location. Mirroring is performed for backup purposes or to be in closer proximity to the user.