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Technology Coordinator Management Responsibilities: Integrated Management System & Technology - the Linkages System

An integrated management system is a structured approach to ensuring that quality management principles are sytematically and consistently applied to the operation of an organization from the classroom to the School Board. Linkages is a planning tool modeled from the Malcolm Baldrige Award. A Technology Coordinator can impliment the linkages system into his or her daily schedule to ensure a quality approach to technology management.


Leadership


computer

1.0 Leadership

What is leadership? A Technology Coordinator exhibits leadership in a school by possessing an understanding of how his or her own characteristics blend with the schoolÍs culture. Being an effective technology leader is a challenging task; however, by understanding the leadership role within the integrated management system, a technology coordinator can provide an atmosphere for students and staff to learn, grow and succeed. Effective technology leadership requires use of the following:

The Technology Coordinator develops, maintains and improves a mission that guides technology usage for students and staff. An effective Technology Coordinator creates and diplays a mission statement to guide decisions. For information on creating and your mission statement, please go to these sites: http://abcnews.go.com/sections/business/YourBusiness/sbb990519.html http://www.covey.com/missionbuilder/
The Technology Coordinator uses quality improvement principles in his/her daily operations. (PDSA)
  An effective Technology Coordinator creates a quality culture focusing on continual improvement of all processes using the PDSA cycle. Processes should be displayed for staff and students in an easy to read flowchart format. A typical process for the Technology Coordinator is technical support. Some successful Technology Coordinators have used an email process and others have used a paper form.
The Technology Coordinator reviews, displays and communicates technology goals and objectives as related to the School Improvement Plan.
An effective Technology Coordinator uses the integrated management system consistently to review, display and communicate progress (data) toward achieving technology goals and objectives. Technology Coordinators are usually called upon to present data to Technology Committees, School Advisory Committees, Grade level teams, departments and administrators. Effectively communicating to these groups can be a challenge. Technology Coordinators are often expected to faciliatate meetings and make presentations. Here are some resources to assist you:
Guidelines for Effective Meetings Use an agenda that includes topics for discussion, defines each topic, lists the presenter of the topic, lists the estimated time to discuss the topic, and the describes the type of topic (is it a discussion item or just an announcement.)
A typical agenda has a short, 5 to 10 minute warm up activity. Then proceeds into a quick review of the agenda, adding or deleting items, modifying time limits, if neccessary. A break is included if the meeting will be longer than 2 hours. The agenda ends with an evaluation and discussion of the agenda for the next meeting, if neccessary. The facilitator of the meeting is responsible for maintaining focus and moving along the agenda, honoring time limits and recognizing when it is someoneÍs turn to present or discuss an item. A scribe is helpful to take the minutes of the meeting, recording main points raised and decisions made by the group. Adherence to the ñ100-mile ruleî is helpful in maintaining focus and attention. Once a meeting begins, no member should be interrupted from attending the meeting unless the disruption would occur even if the meeting was 100 miles away from the workplace.

For more information, see the The TEAM Handbook for Educators, How to Use Teams to Improve Quality, Copyright 1994 by Joiner Associates Inc. (800) 669-8326 or on the web at http://www.orielinc.com Effective Presentation Skills http://www.presentations.com/ A complete resource for creating and delivering presentations using technology. http://desktoppub.about.com/compute/desktoppub/library/weekly/aa072100a.htm?rnk=r9&terms=presentations About.comÍs site on effective use of MicrosoftÍs PowerPoint as well as desktop publishing tips. http://www.presentersuniversity.com/ InFocus CorporationÍs site on creating effective presentations.  
The Technology Coordinator joins with staff, parents and community groups to continually improve technology integration efforts at the school. Technology Coordinators are expected to use the integrated management system consistently to involve staff, parents and community groups in improvement efforts. For example, he or she is considered the school expert on copyright and fairuse. The Technology Coordinator models effective use of the Internet and email systems. Although communicating with many groups can be a challenge, here are some resources to assist you:
   
   
 
 
 

 

 
   
   
 
 
 









1.0 Leadership (small graphic of computer) The Technology Coordinator develops, maintains and improves a mission that guides technology usage for students and staff. An effective Technology Coordinator creates and diplays a mission statement to guide decisions. For information on creating and your mission statement, please go to these sites: http://abcnews.go.com/sections/business/YourBusiness/sbb990519.html http://www.covey.com/missionbuilder/ (small graphic of computer) The Technology Coordinator uses quality improvement principles in his/her daily operations. (PDSA) An effective Technology Coordinator creates a quality culture focusing on continual improvement of all processes using the PDSA cycle. Processes should be displayed for staff and students in an easy to read flowchart format. A typical process for the Technology Coordinator is technical support. Some successful Technology Coordinators have used an email process and others have used a paper form. (small graphic of computer) The Technology Coordinator reviews, displays and communicates technology goals and objectives as related to the School Improvement Plan. An effective Technology Coordinator uses the integrated management system consistently to review, display and communicate progress (data) toward achieving technology goals and objectives. Technology Coordinators are usually called upon to present data to Technology Committees, School Advisory Committees, Grade level teams, departments and administrators. Effectively communicating to these groups can be a challenge. Technology Coordinators are often expected to faciliatate meetings and make presentations. Here are some resources to assist you: Guidelines for Effective Meetings Use an agenda that includes topics for discussion, defines each topic, lists the presenter of the topic, lists the estimated time to discuss the topic, and the describes the type of topic (is it a discussion item or just an announcement.) A typical agenda has a short, 5 to 10 minute warm up activity. Then proceeds into a quick review of the agenda, adding or deleting items, modifying time limits, if neccessary. A break is included if the meeting will be longer than 2 hours. The agenda ends with an evaluation and discussion of the agenda for the next meeting, if neccessary. The facilitator of the meeting is responsible for maintaining focus and moving along the agenda, honoring time limits and recognizing when it is someoneÍs turn to present or discuss an item. A scribe is helpful to take the minutes of the meeting, recording main points raised and decisions made by the group. Adherence to the ñ100-mile ruleî is helpful in maintaining focus and attention. Once a meeting begins, no member should be interrupted from attending the meeting unless the disruption would occur even if the meeting was 100 miles away from the workplace. For more information, see the The TEAM Handbook for Educators, How to Use Teams to Improve Quality, Copyright 1994 by Joiner Associates Inc. (800) 669-8326 or on the web at http://www.orielinc.com Effective Presentation Skills http://www.presentations.com/ A complete resource for creating and delivering presentations using technology. http://desktoppub.about.com/compute/desktoppub/library/weekly/aa072100a.htm?rnk=r9&terms=presentations About.comÍs site on effective use of MicrosoftÍs PowerPoint as well as desktop publishing tips. http://www.presentersuniversity.com/ InFocus CorporationÍs site on creating effective presentations. (small graphic of computer) The Technology Coordinator joins with staff, parents and community groups to continually improve technology integration efforts at the school. Technology Coordinators are expected to use the integrated management system consistently to involve staff, parents and community groups in improvement efforts. For example, he or she is considered the school expert on copyright and fairuse. The Technology Coordinator models effective use of the Internet and email systems. Although communicating with many groups can be a challenge, here are some resources to assist you: Effective Communication Skills http://email.about.com/internet/email/cs/netiquettetips/index.htm?rnk=r4&terms=Communication+Skills About.com site on communicating virtually http://www2.pstcc.cc.tn.us/~dking/interpr.htm http://smartleadership.com Demonstrating ethics in copyright and fair use To view an online copy of the Pinellas County Schools Copyright Guidelines for Educators and Staff, go to http://www.pinellas.k12.fl.us/LMT/htm/mainframe.htm 2.0 Strategic Development Process (small graphic of computer) What Goals and Measures are used by the Technology Coordinator? An effective Technology Coordinator develops the schoolÍs technology plan to fit the needs of integrating the use of technology with the Pinellas County Student Expectations and the School Improvement Plan to increase student achievement. The Technology Coordinator assists in aligning the purchases made with the Public School Technology Funds and the School Improvement plan. HereÍs an excellent resource on creating technology plans: http://www.netc.org/tech_plans/intro.html 3.0 Customer Focus (small graphic of computer)What is the aim of the Technology CoordinatorÍs system? An effective Technology Coordinator is one who understands the aim of his or her position- the schoolÍs staff and students. Customer expectations drive all decisions. Customer satisfaction feedback surveys are conducted several times a year to determine efficiency of service and support. A process is set into place for building and maintaining postive customer relationships. Here are some resources to assist you in maintaining customer focus; Conflict resolution and interpersonal skills http://oklahomacity.about.com/citiestowns/southwestus/oklahomacity/gi/dynamic/offsite.htm?site=http%3A%2F%2Fmembers.aol.com%2Fpforpeace%2Fcr%2Fcon2.htm Customer Feedback surveys http://www.edtechplanners.com/ Your school should have a copy of Grappling with Accountability: Resource Tools for Organizing and Assessing Technology for Student Results. by Bernajean Porter 4.0 Information and Analysis (small graphic of computer) What data does the Technology Coordinator need, how is it found, and how is it used in the system? Where are staff and students in terms of national, state and district technology standards? An effective Technology Coordinator needs to monitor trends and issues in the field of instructional technology. Effective Technology Coordinators keep abreast of current information through attending district level Technology Coordinator meetings and trainings as well as district, state and national conferences and seminars. Research on various Internet sites can be a valuable part of the Technology CoordinatorÍs daily routine. Here are some excellent resources: http://www.4teachers.org The online space for teachers integrating technology into the curriculum. Includes a webzine with a technical glossary and a great section on Internet safety. http://www.thejournal.com/ T.H.E. (Technological Horizons in Education)Ís online version of the latest information from their respected journal. http://dir.yahoo.com/Education/News_and_Media/Magazines/ YahooÍs compilation of educational electronic magazines http://www.educause.edu/ The website of the EDUCAUSE, a non-profit organization with the mission to help shape and enable transformational change in higher education through the introduction, use, and management of information resources and technologies in teaching, learning, scholarship, research, and institutional management. http://www.electronic-school.com/ The online version of the authority in school technology information, Electronic School from the publishers of the American School Board Journal. http://www.iste.org/ International Society for Technology in Education (ISTE) site that includes the National Educational Technology Standards (NETS) as well as their publications, such as Learning and Leading with Technology. http://cnets.iste.org/tssa/ This site includes the Technology Standards for School Administrators. 5.0 Human Resources (small graphic of computer)What does an effective Technology Coordinator need to do to manage human resources? An effective Technology Coordinator works with the Pro Ed Facilitator to survey the staff with needs assessment tools to ensure that all training opportunities are aligned to the goals of the various plans in place such as Technology Plan, School Improvement Plan and National Standards for teachers and administrators. Pinellas County Schools through the Office of Instructional Technology offers various training to teachers and administrators that is aligned with district iniatives. HereÍs a link to our training section. Another resource to Technology Coordinators is How Teachers Learn Technology Best, by Jamie McKenzie 6.0 Process Management (small graphic of computer) What processes does the Technology Coordinator implement that are aligned to the strategic goals (2.0)? What data has the Technology Coordinator collected (4.0) to improve these goals? An effective Technology Coordinator uses quality tools to monitor and improve processes. The management of a Local Area Network and hundreds of computers and peripherals is affected by the use of processes. HereÍs some examples of Quality Tools: http://www.goalqpc.com/RESEARCH/MJII/PARETO.html Why use a Pareto Chart? http://class.et.byu.edu/mfg340/lessons/seventools/index.html 7.0 Performance Results (small graphic of computer)What are the results and trends? Effective Technology Coordinators share charts, graphs and summaries on the positive improvement trends of technology integration, staff training and customer satisfaction, comparing the data to similar schools. Share your data with others. Other Resources Pinellas County Schools Professional Resource Library located in the ProEd Center

Linkages

1.0 Leadership

2.0 Strategic Development Process
    Leadership
  • Developing technology plans

3.0 Customer Focus
    Leadership
  • Conflict resolution and interpersonal skills
4.0 Information and Analysis
    Technical Knowledge and Support
  • Software-core applications
  • Hardware, troubleshooting, networking
  • Research
5.0 Human Resources
    Training and Education
6.0 Process Management
    Leadership
  • Organizational and time management skills, quality tools
  • Curriculum
7.0 Performance Results
    (all sections impact)
  • Leadership
  • Training and Education
  • Curriculum
  • Technical Knowledge and Support
  • Notebook
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